Listings are removed without . The Ascent's Definitive Credit Score Guide. Best Mortgage Lenders for First-Time Homebuyers. Mobile app: One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. My friends have had no issues using this as well. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. In most cases, tickets arent issued until 24 hours before the event. We really do appreciate the feedback though. Re: Selling tickets with delivery delay. 1. Obviously AVOID IF YOU CAN. That way there are no issues but additionally, so they can get paid. Customer service all the way to your seat, 2000-2022 StubHub. Once we got into the venue we were told we had no seats that it was general admission. Thanks. "Stubhub is saying they cannot refund buyers because sellers . They will take your money then make you jump through hoops to get it back. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. All both of them could keep saying is "we sent you an email." We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. Danielle is the author of this solution article. After the switch, you will enter the email address you use to access the community in order to reset your password. Will my tickets arrive in time? As this date approaches, you don't need to contact us. We are changing the way you register and sign-in to the StubHub Community. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. But ,I have season tix to an extremely popular college basketball program. You will enter your community username and new password and done! StubHub will deduct a fee from tickets you manage to sell through its site. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. . Today was the last straw. Stubhub NEVER processed a refund and NEVER provided an account credit. We keep track of all orders and guarantee delivery by the date in your account. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. I was told 4/11 they escalated my payment and I would get it in 24 hours. Sellers often list tickets on StubHub weeks or months ahead of a given event. Yes Is this just an excuse to try and scam that they can't send right away? I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Did you get the refund? Select 'Get tickets' then 'Track your ticket(s)' for tracking details. 08-05-2022 07:20 PM. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. In fact, this card is so good that our experts even use it personally. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! How long the refund will take to process. Privacy Policy. This is based on when the seller told us they'd have the tickets. I bought tickets in November and there was a "delay" in transfer. ook at the 'Ready' date in the order details. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. To check your expected delivery date, look at the 'Ready' date in the order details. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. When that happens, you're guaranteed a full . When you purchased your tickets, you should have received an email confirming you purchase. I am furious! I am in the same boat. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! It would have cost me 1300 for the same ones had I waited any longer. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. Unsubscribe easily. I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. StubHub is an eBay company that began selling and reselling event tickets in 2000. @captain-janeway - There could be several reasons as to why; some already being mentioned. I know to check venue ticketing at first and if it's sold out I'll go resale market. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. Some teams, venues, or artists put delivery delays. Great question. Andy and Christy Carter paid $500 a ticket back in November on StubHub for tickets to Taylor Swift's Friday night show at Mercedes Benz Stadium. Our content is intended to be used for general information purposes only. Yes View complete StubHub Return Policy. Here's what went down: You'll get your ticketsby the end of the day on your order's expected arrival date. If you will get credit or a full refund on your original payment method. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? It may be close to the event due to ticket delivery delays. Leonard of Los Angeles, CA Verified Reviewer. Purchased 2 vip balcony tickets online for $370 for a March 30th concert. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. I was also able to confirm that my sale had been moved from the Open category to the Completed category. Im in the same situation, How did this get resolved did you receive your tickets or a refund? How do I sell tickets that have a delivery day on Ticketmaster? A day later, I see a charge for $495 to my credit card from Stubhub. So buyer beware. Click here to read our full review for free and apply in just 2 minutes. We value your privacy. The Ascent does not cover all offers on the market. how do I sell tickets to an event not yet listed? Why does Stubhub wait until the day before the concert to send the tickets? 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. So, option - wait to deliver at the last minute. Ticket was sold and then canceled in this 3 hour period. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. The event is today and I still don't have my tickets Print. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. With this same logic I could be charged a fee for sleeping for more than 3 hours. But in either scenario, it pays to explore other options, too. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. Hi all! Make sure to ask the customer service agent to send you an email confirming your refund approval. Many or all of the products here are from our partners that compensate us. If you're using thewrong credit or debit card, it could be costing you serious money. Copyright 2023 Consumers Unified LLC. Easy sales process: Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. You can also reviewUnderstanding your order's delivery statusbased on the kind of ticket you have. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. Price wasn't my concern as long as I got them for her. A link has directed you to this review. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! After the switch, you will enter the email address you use to access the community in order to reset your password. I was unable to get tickets through Ticketmaster as it had sold out. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. You will enter your community username and new password and done! They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. For more information, please see our Hey @PM444! I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. is there still hope i will get my ticket? You will enter your community username and new password and done! When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. Rather, those fees can fluctuate based on factors such as ticket price and demand. Scan this QR code to download the app now. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. It may be close to the event due to ticket delivery delays. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." I was assigned 2 seats, 67&68. At 11:49am California time, tickets were available using the Live Nation . But as those events near, they may come down in price in the absence of having a buyer. It is not in a seller's best interest to cause issues for a buyer at the same time. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Get buying tips about Ticket Websites delivered to your inbox. I was told, "This time it is nothing we can do." Sometimes, events don't go off as planned. MLB is partnered up with Stubhub's and is fully integrated with them. After the switch, you will enter the email address you use to access the community in order to reset your password. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. i know there is still time but after looking at this sub my confidence is low. They (mlb) use this barcode system . They have nothing to do with it. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. This company will not make things right, do not use this site. If these are not available, you will likely get a full refund. More than double the face value. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. Apparently sometimes it's out of their control. All Rights Reserved. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. I was on hold with customer service for two and a half hours . User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. It should be when you pay for the tickets then the tickets should be sent . Its location on this page may change next time you visit. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. There are still tickets available it is just a very slow process," Smith Tweeted in March. by the end of the day on your order's expected arrival date. Has anyone experienced this? It should be when you pay for the tickets then the tickets should be sent . Go to 'My tickets' then Orders. I have sold ticket many times before, this is not my first time, never had a problem. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. What Types of Homeowners Insurance Policies Are Available? until the fall, she was told by StubHub that she would not . Great system right ?? The total price I had to pay was $400 for ticket and the fee. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. It's looks like pure scam. But, issues really are rare to happen in getting your tickets. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. I understand you offer guarantee, but I want to make sure I can actually get into the show. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Also, as Stubhub changed their policies to pay sellers after the event their is no incentive to deliver the seats early. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. Here's what you need to know. ConsumerAffairs is not a government agency. Sometimes, StubHub only allows hard stock ticket sales. Not getting your tickets until the day of the event has . Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. I read the FAQ but don't understand it. 03-25-2022 10:53 AM. You may not get them until just before that date. Let us know if you have any other questions or concerns. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Upon reading these reviews I became stressed out and felt like I may have made bad decision. Understanding your order's delivery status Print. There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Hell they got there money so send the tickets. If I would have shut my account down the first day I called none of the others would have made it through.". This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. Any answers or advice is much appreciated. Help us improve this article with your feedback. What's tricky, however, is that there aren't pre-set fees. Help us improve this article with your feedback. should i just buy elsewhere while i still can? If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Musicians can get sick and sporting events can get canceled. That happened to me, and although I understand StubHub isn't responsible for a flaky seller, they did not notify me about the tickets no call, no email, no account notification. If StubHub asks you to return the tickets you . My tickets for sale have other benefits that I can't put in listing. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Sign up to receive our free weekly newsletter. I will never use this company again and warn everyone I know to do the same. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. In most cases, tickets arent issued until 24 hours before the event. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Cookie Notice I was told it would be taken care of and that I did not need to do anything.
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