recommended to friends for future bookings, Hi LGWelcome back home! Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. We will definately use them again in the future. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. I have traveled most of the world in the last twenty years. We did not get what we paid for, and we are due a full refund for this. Call one of our experts or arrange a video appointment for ideas and advice. We did not come to Audley to add to our stress but unfortunately that is what we got. Since then, I've been fortunate to experience a growing number of countries around the world while continuing to add to a list of must-see destinations. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. We pride ourselves on delivering high-quality trips and outstanding client service, so we are truly disappointed and sorry to hear your trip did not met your expectations.We do not like to leave any of our clients unhappy and will make sure a member of our Client Experience team reaches out to discuss further with you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi EmmaA huge thank you for sharing your experience with us! For those with travel experience AVOID Audley, you will be disappointed! We visited Bangkok, Chiang Mai and Phuket. This was a three train, two bus trip each way. I have already recommended Audley to several people, and know that when we plan a trip again we will be in perfect hands with Audley. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. Simply Incredible! Following your conversation with a manger we are pleased that we have resolved this matter for you directly. I returned last month from Japan and Vietnam. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. We had an amazing trip organized and executed by the Audley team through out South Africa. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. We were originally booked for *************** and that was changed to the **************. Seller of Travel Ref. Hotels and tours were all excellent and within walking distance of restaurants and shops. The hard work was completed by our agent Ewan. We are delighted to hear how well Mat and his team handled everything for you. The business services include but are not limited to custom designed private vacations to more than 80 countries around the world. 617-223-4500 Make an inquiry Veronica Southeast Asia & Alaska Specialist Matthew Southeast Asia & Alaska Specialist Tesia They are not proactively involved. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match . As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. In Japan, I was sent to a Ryokan in Hakone for fifteen hours. Client service is at the heart of everything we do, and it is always fantastic to hear of the service delivered by our Specialists.We'll make sure your kind comments are shared with Natasha, and we cannot wait to send you away on your big adventure!Best wishesAudley Travel, Flawless itinerary planning and seamless sequence of activities and resorts made our trip to Kuala Lumpur and Borneo so much more that a trip of a lifetime. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. a lovely friendly manner too. International Association of Better Business Bureaus. Thank you for taking the time to share your experience with us. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. Having just been invited to a wedding in Japan and never having visited the country before, we thought we could do no better than contact Audley to help us plan a holiday there around the wedding. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! Audley Travel Reviews 3,256 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,256 total 94% 3% < 1% < 1% 1-star < 1% Filter Sort: Most relevant JH JENNIFER HOWIE 2 reviews GB 8 hours ago Out of this world Malaysian adventure Lorem ipsum dolor sit amet, consectetur adipiscing elit. It goes against our guidelines to offer incentives for reviews. We finally booked Thailand with Mat and could not have been happier. Harry listened to our interests and made suggestions as to what we might like to do. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. All rights reserved. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. We'll make sure your great comments are shared with the team.We hope you have a wonderful trip away!Best wishesAudley Travel USA. Not the back of building. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. 9)The next hotel was at the Sea of Galilee. Both extremely knowledgeable, professional and patient! We then flew up to Mala Mala, stayed in Rattray's Camp, and had one of our best safari adventures ever! The hotels were perfectly picked to maximise our time. Best wishesAudley Travel USA. We are so pleased to hear you enjoyed each and every element of your trip and would like to thank you for recommending us to your friends . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will be using their Just returned from a 6week tour of Australia and Singapore. Nepal is a very special place, we loved it. Start planning your next adventure with Audley. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. It was great to be traveling again and everything went very smoothly. We are due a full refund for this. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We immediately sent pictures to Audley, but we were stuck with the wrong room. There are much better people out there. We also ensure all reviews are published without moderation. However, for the fees paid the trip felt packaged and not custom. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! However, one third of our trip was AWFUL and they literally had a tour guide for us for our four days in Hoi An who tried to (and succeeded) in ripping us off, upcharging us for services that he wasn't providing (merely translating), and essentially holding us captive and forcing us to go to a pottery village and wouldn't let us leave despite us saying we had no interest We booked with Audley and they were fantastic until they had our money. Travel that stays with you. Best wishesAudley Travel. They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. Well guide you through the process. We will definately use them again in the future. Thank you Isabelle and Audley Travel. What became very evident very early on was the difference in experience and attention to detail - both myself and my travelling companions referred to it as 'The Audley Experience'. Nothing was overlooked. He forced us to go into at least six shops in that village alone telling us to buy something. We were getting ready to make arrangements on our own to get to the airport since we had not heard from anyone. My husband and I recently used Audley Travel for a trip to Australia and New Zealand. New Zealand Specialist. Hi FinnyBillThanks for taking the time to share your feedback with us. The Itinerary was Huge for twelve days. It did not disappoint. Included numerous tours, I.e. Hi TimThank you for taking the time to share your kind comments with us. We use dedicated people and clever technology to safeguard our platform. The reason to use an agency is to make sure there is a responsible professional assuring all the details of your trip are taken care of. 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. I particularly appreciated arranging the private boat transfer to Gaya Island when our flight times where changed so we didn't have to wait around and even putting in an additional city tour to ensure we weren't sitting around at an airport killing time. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. It was full of useless information, but lacking in facts that I needed. I fell in love with Italy when my husband and I backpacked our way through central Italy. Right up to us going he kept tweaking things to avoid the problems in southern peru will certainly be using Auley again, Hello,Thank you for taking the time to tell us about your experience! His knowledge of Australia and experience booking past trips there was a big advantage for us. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. We can't thank her enough! Rated 4.8 out of 5 based on 3261 reviews on. We are thrilled to hear how well Isabelle and the team looked after you throughout too, and will make sure your kind comments are shared with Isabelle and her leadership teams.Best wishesAudley Travel. Thank you for your recommendation too, it is much appreciated. Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. And just to add insult to injury, despite being told that our meals were included, we were informed that we had to pay extra if we wanted meat. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Your money is safe when you travel with us. Subscribe to our e-newsletter for the latest travel updates and inspiration. Our Audley Travel experience was reflective of quality, integrity and professional service. Interested in a career in travel? Thanks to Audley Travel and especially Samantha, a true caring and expert professional. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. The hotels were perfectly picked to maximise our time. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. Great personal attention provided by knowledgeable team. We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. It sounds like you had the most wonderful adventure in Laos and we will make sure your kind comments are shared with Joanna, her leadership teams, and our partners on the ground in Laos. We also ensure all reviews are published without moderation. Audley does not in my experience. The place was Awful. Verification can help ensure real people write reviews about real companies. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! We raised these (among other) concerns with Audley Travel and were told that they would follow up and their local company would be reaching out. Our trip could not have gone more smoothly! Reply Report inappropriate content RickyShome London Level Contributor 11 posts 8 reviews He listened carefully to our thoughts and then planned us an excellent trip. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. We highly recommend this travel company. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Find out how we combat fake reviews. 2023 Trustpilot A/S. She kept in touch regularly with us and was very helpful in explaining everything. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! He was a great support , and his in-depth knowledge from personal experience of the country gave us such confidence in his ideas. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. We will definately use them again in the future. What's a double black badge Yelp Elite to do when she can't use her trusty app/website to organize her, We had an amazing trip organized and executed by the Audley team through out, Tesia, their Japan specialist, put together a wonderful. The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. His knowledge of Australia and experience booking past trips there was a big advantage for us. Best wishesAudley Travel USA. Audley Travel (Carter) worked with us as a guidance counselor on suggestions and recommendations before finally arranging an itinerary that turned out to be perfect. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Hi RobertThank you for reaching out and sharing your great feedback with us. 2)We booked and paid for business class from ***** and ended ** in coach. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). Nepal is a very special place, we loved it. We're delighted to hear how well Emily and Sofya looked after you throughout, and we cannot wait to send you away on your dream Audley adventure once the time comes. Call one of our experts or arrange a video appointment for ideas and advice. Thank you Mat, thank you Audley. Hi ZenaThank you for taking the time to share your great feedback with us. What are we paying Audley for? It goes against our guidelines to offer incentives for reviews. Or perhaps embarking on a serene river cruise along the Nile or Mekong? Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. And so it proved to be!Malcom W our representative was excellent! Their customer service out of Boston was excellent. The world is a big, wide-open place, and making decisions can be difficult. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. For their prices, there is no excuse for this. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. Travel companies ar businesses that need to make money. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Travel the Audley Way We arrange trips to more than 80 destinations throughout the world and across each continent. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. Having done similar holidays to Peru and Costa Rica with other companies I had an expectation and it is clear to me that Audley are setting the industry gold standard and go over and above to make sure every detail is taken care of. We put down our deposit and later paid off our trip totally. Regarding Audley, the hotels and most excursions were fine. We look forward to organising your next adventure. And he did not have our flight confirmation number and flight information either. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. Verification can help ensure real people write reviews about real companies. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Companies can ask for reviews via automatic invitations. We are due a full refund for this. helicopter tour, snorkel and sail tour, etc. The trip was arranged and personalised from start to finish by Nick Botham at Audley Travel. I signed up for Trustpilot just to write a review at how great this company was to work with even though I did not end up booking my trip through them. Subscribe to our e-newsletter for the latest travel updates and inspiration. In my early 20's I moved from small town USA to small town Germany. Simply Incredible! A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. He listened carefully to our thoughts and then planned us an excellent trip. }8)Upon arriving at ************ I was told we would have a view of the crater. This experience sparked my passion for travel and my love for different cultures. Endlessly patient, incredibly diligent and just a fountain of endless knowledge and Japan insight. Please enter your username and password to logon to the member pages. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. The hotels were what I would have booked myself.From now on, whenever travelling long distance I will definitely be booking through Audley Travel. We compared costs against other providers and they were competitive. BBB Business Profiles generally cover a three-year reporting period. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Start planning your next adventure with Audley. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Audley Travel is a tour operator. Audley Travel were amazing and honoured our booking at the original price. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Hayley Ryan organised it for us and delivered what she said she would. Both extremely knowledgeable, professional and patient! When Sweden closed to Americans, Audley offered credit. The company office is an open concept and thrives on collaboration to ensure success. I wrote them a three page letter that was never acknowledged. We are delighted to hear how well Annie organized everything for you!We'll make sure your kind comments are shared with Annie and her leadership teams. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! 10)We are also owed a refund for the Mehane ******************* tour as well. This was two days wasted of a twelve day trip. Best wishesAudley Travel. will certainly be using Auley again. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. Ewan was insightful, helpful and created a great itinerary.The hotels were in brilliant locations and the beds were very comfortable. We wanted to plan a journey that would be tailor-made just for us. We absorbed the history that painted the cobblestone streets while watching the sunset . I can highly recommend audley. We have no hestitation in reommending them. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. What would you like to experience? Thank you so much! That is why we contacted Audley Travel. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Audley have the right to terminate your contract and cancel your holiday in the event Audley are prevented from performing your confirmed arrangements as a result of unavoidable and. Alice Geary has been fantastic to work with for our Brazil holiday. Your money is safe when you travel with us. Covering all seven continents, The world your way shows you how you can see the world with us. Audley Travel Reviews 3,250 Excellent 4.8 VERIFIED COMPANY www.audleytravel.com Visit this website Write a review 4.8 3,250 total 94% 3% 1% 1% 1-star < 1% Filter Sort: Most relevant TI Tim 16 reviews GB Jan 3, 2023 Christmas in Thailand We were planning a special family holiday in Thailand to celebrate our Golden Wedding anniversary. Harriet at Audley Travel from our very first conversation listened and understood to perfection what our family was looking for and came up with a very professional exciting and just perfect tailor made itinerary which came up to expectations throughout our tour. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Due to the pandemic, we changed our holiday dates and destination three times. per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! Speak to a certified specialist to start planning your tailor-made vacation. The itinerary he arranged was perfect, listening to all of our likes and dislikes. He was ever patient, kind, thoughtful, and always willing to listen to any concerns we might have. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I understand a manager has been in contact with you to discuss your experience thoroughly.
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